Cancellation Policy
VITAMED believes in helping its customers as far as possible and has therefore a customized cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the VITAMED marketing team has obtained special orders or exclusive items etc. These are limited occasion & exclusive/customized offers and therefore cancellations are not possible.
- VITAMED does not accept cancellation requests for critical items like I. V. Fluids and a listed category product. However, refund /replacement can be made if the customer establishes that the quality of product delivered is not good.
Return & Refund Policy
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as in your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number 1800-123-1434 or E-mail: info@vitmed.co
The return process of the product can be restricted depending on the nature and category of the product. Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned to their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to goods in transit.
Refunds:
We will process the refund after receipt of the product by VITAMED or its business partner. Refund will be processed based on the mode of payment of the order
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will be reflected in the next statement.
- Orders paid by net banking accounts will be credited back to bank accounts.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.
Terms And Conditions
Welcome to our website. If you continue to browse and use this website you agree to comply with and be bound by the following Terms And Conditions of use, which together with our privacy policy govern VITAMED 's relationship with you in relation to this website. The term 'VITAMED ' or 'us' or 'we' refers to the owner of the website whose Corporate Office is at SKCL Harmony Square, 1S, 48&50, Prakasam Street, T. Nagar, Chennai (T.N.) -600017. Our company registration number is CIN- U46497TN2025PTC175871. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly fully exclude liability for any such inaccuracies or errors permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms And Conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without VITAMED's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
Shipping And Delivery
- VITAMED is not liable for any delay in delivery by the courier/transport company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will always be to registered address of the buyer as per the KYC Records only (Unless specified and agreed at the time of Order).
- VITAMED is in no way responsible for any damage to the order while in transit to the buyer.
- While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- Please note all items (including free/scheme goods if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
- Free Shipping for orders above value Rs 5000/- to all serviceable locations. Premium and priority deliveries freight and forwarding charges as actuals shall be charged extra.
- DD/Cheque on Delivery option to ODA locations is not available
- For domestic buyers, orders are shipped through registered domestic courier/Transport companies and /or speed post only. Confirmed Orders are shipped within 7 working days or as per the supply lead time agreed upon. However, the actual delivery of the shipment may be subject to Courier/Transport Company / post office norms or the transshipping conditions.